I’m a freelance Social Media Marketing consultant, based in glorious Margate, Kent.
I’m a proud introvert and specialise in helping introverts in business to connect with clients using Social Media in a way that feels natural and comfortable. No jazz hands needed!
With over 17 years Customer Service and Coaching experience, I’m passionate about delivering excellent Socials and Customer Service and empowering your business to do the same. Here are some of the services I offer:
Social media ‘Done for you’
Posting and engaging on behalf of your business on your social media platforms. Usually with your own content, however I do offer content creation as an add-on service
Social media training
In-house workshops on how to make the most of social media for your business
Audit and set-up services
Setting up your social media platforms so they look good, are optimised for success and attract the right people. The following options are available: Setting up social media platforms on your behalf before handing back Set-up with posting and growing a community with or without further training before handing back One off or regular audits on existing social media platforms to ensure they are optimised for success
Stand alone social media strategy
A road map for your business, to achieve your goals. Identifying clients, finding influencers and outlining a content plan to be implemented yourself or by a member of your team
Social media or customer service power hour
A 60 minute session to power up your social media knowledge or customer service skills
Customer service audits
To ensure your business is offering outstanding customer service every step of the way on your social platforms
Customer service coaching
Online or in-house workshops and 121’s – helping you and / or your team to feel empowered with dealing with complaints, queries and delivering excellent customer service and ensuring your customers come back to your business time and time again
Drop me a line to chat about how I can help your business grow with all things social